Cigna is committed to improving your health, well-being, and peace of mind.
Contact your Primary Care Provider (PCP)
If you think you have been exposed to COVID-19 or develop symptoms such as a fever, cough, or have difficulty breathing, call your doctor. This is especially important for older adults and people who have severe underlying chronic medical conditions like heart or lung disease, or diabetes.
Below you’ll find the latest benefit information and resources to keep you up-to-date and informed.
Dr. Steve Miller, a physician and Cigna's Chief Clinical Officer, what you can do to stay healthy, and what to do if you feel ill.
COVID-19 Care and Coverage
Am I covered if my family or I get COVID-19?
Yes. Your plan will cover diagnosis, testing, and treatment associated with COVID-19 including:
COVID-19 diagnostic visits: Cigna is waiving out-of-pocket costs for COVID-19 visits with in-network providers, whether at a provider’s office, urgent care center, emergency room, or via virtual care, through May 31, 2020.
COVID-19 testing: Cigna is waiving out-of-pocket costs for COVID-19 FDA-approved testing. Only a health care provider or hospital can administer the test and send the sample to an approved lab for results.
COVID-19 treatment: Cigna is waiving out-of-pocket costs for all COVID-19 treatment through May 31, 2020. The treatments that Cigna will cover for COVID-19 are those covered under Medicare or other applicable state regulations. The company will reimburse health care providers at Cigna's in-network rates or Medicare rates, as applicable.*
*This COVID-19 treatment policy applies to customers in the United States who are covered under Cigna’s employer/union sponsored insured group health plans, insured plans for US based globally mobile individuals, Medicare Advantage and Individual and Family Plans (IFP). Cigna will also administer the waiver to self-insured group health plans and the company encourages widespread participation, although these plans will have an opportunity to opt-out of the waiver option.
Will Cigna cover COVID-19 virtual care visits?
Yes. If your visit is related to screening and assessing your risk for COVID-19, your out-of-pocket costs will be waived.
Cigna customers can also receive virtual medical care not related to COVID-19 by physicians and certain providers with virtual care capabilities through May 31, 2020. Out-of-pocket costs may apply.
Take Action
My dentist is closed and I have an emergency. Where can I get dental care?
Due to COVID-19, many of our network dental offices have limited appointments for emergency needs. A dental emergency generally includes the following symptoms: severe pain, acute infection, swelling, and/or persistent bleeding.
Medicare customers with dental benefits can go to any Medicare eligible dentist or call 1 (866) 213-7295.
Texas STAR+PLUS and MMP CarePlan members can find dental care by calling 1 (855) 418-1628.
Getting Your Medications
Should I get early refills?
It’s not necessary to order refills ahead of time or to stock up. We will ensure safe delivery of your medications when you need them.
Take Action
Get a 90-day supply delivered to you at no additional costs: If you have Cigna pharmacy benefits,
log in to myCigna.com® or the myCigna® mobile app to get a 90-day supply of your prescription maintenance medications.
What number should I call for Home Delivery Pharmacy?
Use the following contact information to reach the home delivery pharmacy you are currently using, as part of your pharmacy benefits:
Cigna Home Delivery Pharmacy and Express Scripts PharmacySM: 1 (800) 835-3784
Medicare Customers with Express Scripts PharmacySM: 1 (877) 860-0982
Accredo (for customers receiving specialty medications): 1 (877) 826-7657
Pharmacists are available 24/7 to answer questions about the safety of your medications, offer counseling and support, and assist with prescription orders.
What to Do If You’re Feeling Sick
What should I do if I’m experiencing symptoms or think I’ve been exposed to COVID-19?
Contact your PCP: If you’re experiencing mild to moderate symptoms of COVID-19, such as fever, dry cough, shortness of breath, contact your Primary Care Provider (PCP). They will advise you on how best to get care, if necessary.
Where can I get tested?
Your PCP can help you understand whether you need testing and the best options for you.
Where you can get tested depends on where you live. Your doctor is the best source because they can work with the local health department and health systems.