Progressive FAQ: Premium relief for Personal Auto customers

Progressive FAQ: Premium relief for Personal Auto customers

COVID-19 Updates & Useful Info

Progressive to credit approximately $1 billion in premium (see $1 billion relief Article)

We’re providing credits of approximately $1 billion in premium to Progressive personal auto customers due to fewer claims resulting from less frequent driving.

How much will customers be credited?

Subject to approval by state regulators, Progressive Personal Auto customers who have a policy in force as of April 30 will be credited 20% of their April premiums in May and Personal Auto customers with a policy in force as of May 31 will be credited 20% of their May premiums in June.

What if the customer renewed their Personal Auto policy during the month?

We’ll evaluate both the expired and current policy premium for the month and will base the customer’s credit off whichever was higher.

What if the customer purchased their Personal Auto policy this month?

Your customer will still receive a credit in this case, which will be prorated by the number of days in the month they were a policyholder.

Does this credit apply to any other products?

The premium credit applies for Personal Auto policyholders only.

When will the customer receive their premium credit?

The credit will be applied within a couple of weeks of the end of the month. For many customers, they’ll see the credit sooner than two weeks.

How will customers receive their premium credit?

Direct bill or automatic payments customers will see the credit applied to their policy and reflected in their payment schedule. For paid in full customers, we’ll apply the credit to their payment type on file.

Why did Progressive choose 20% for the premium credit amount?

We’ve reviewed driving behaviors given the current environment, and this premium credit is a reflection of the change in driving behavior we’re seeing.

Is there a minimum or maximum credit?

Progressive will apply a $10 minimum credit.

What if circumstances change and COVID-19 precautions extend further?

We’ll continue to monitor COVID-19 and customer driving habits closely and will continue to keep agents and customers informed about any future credits.

What if customers are still having difficulty making their payments?

We’re currently offering billing leniency to further assist customers. Starting April 1, 2020, we’ll waive late fees and hold off on canceling or non-renewing any active policies due to non-payment through May 15, 2020. We’re exploring other options and will continue to keep you informed.

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